Shipping Policy
Last updated: 3 August 2026
1. Free shipping within South Africa
The Beanbag Specialist provides free standard shipping to physical delivery addresses within the Republic of South Africa.
No minimum order value applies unless a minimum value is expressly displayed during a particular promotion.
Free shipping applies only to standard delivery. It does not include expedited delivery, same-day delivery, international delivery or specialised transportation requested by the customer.
2. Delivery areas
We deliver to residential and business addresses that can reasonably be serviced by our appointed courier or delivery partner.
We do not ordinarily deliver to:
a. post office boxes;
b. Private Bags;
c. incomplete or unverified addresses; or
d. locations that cannot safely or lawfully be accessed by the delivery provider.
Customers in farms, rural areas, informal settlements, gated estates, mines, construction sites or other restricted-access locations may be asked to provide additional directions, access instructions or a suitable nearby delivery point.
Remote-area delivery remains free but may take longer than delivery to a main centre.
3. International shipping
Free shipping applies only within South Africa.
International shipping is not available through standard website checkout unless expressly stated.
Customers outside South Africa may contact us to request a quotation. International delivery, insurance, duties, taxes, customs fees and import charges will be for the customer’s account unless otherwise agreed in writing.
4. Order processing
In-stock products are ordinarily prepared for dispatch within 2 business days after payment has been confirmed.
Made-to-order, custom-made and bulk products require additional manufacturing time. The estimated lead time will be displayed on the product page or confirmed directly with the customer.
Orders are not ordinarily processed, dispatched or delivered on weekends or South African public holidays.
Processing time and delivery time are separate periods.
5. Estimated delivery times
Once dispatched, standard delivery generally takes:
Main centres: 5 business days.
Regional and remote areas: 10 business days.
These timeframes are estimates rather than guarantees. Delivery may take longer during sales, peak seasons, public holidays, severe weather, courier disruptions or other circumstances beyond our reasonable control.
6. Custom and bulk orders
Delivery timeframes for custom-made, branded, personalised and bulk orders will be confirmed separately.
Production will begin only once:
a. the required deposit or payment has been received;
b. product specifications have been approved; and
c. artwork, colours, measurements and quantities have been confirmed where applicable.
A delay in receiving customer approval or information may extend the production and delivery date.
7. Order tracking
Where tracking is available, the customer will receive a tracking number or delivery update after the order has been dispatched.
Tracking information may take several hours to become active on the courier’s system.
For deliveries completed by our own team or a specialist delivery provider, tracking may be provided by telephone, email or WhatsApp rather than through an online tracking portal.
8. Delivery addresses
Customers must provide a complete and accurate delivery address, including:
a. the street number and street name;
b. suburb or area;
c. city or town;
d. province;
e. postal code;
f. recipient’s name;
g. recipient’s telephone number; and
h. any estate, security or access instructions.
The Beanbag Specialist is not responsible for delays caused by an incomplete, incorrect or inaccessible address.
A delivery address may be changed only before the order has been dispatched. Address changes after dispatch are subject to courier approval and may result in a delay or redirection charge.
9. Access to the delivery location
The customer must ensure that the product can fit through entrances, passages, lifts, stairways and other access points at the delivery location.
The customer is responsible for obtaining building, estate, security or venue access permission.
Standard free delivery does not include:
a. dismantling doors, gates or furniture;
b. hoisting products over balconies or walls;
c. crane services;
d. delivery through unsafe or obstructed access points;
e. installation; or
f. removal of old furniture or beanbags.
10. Delivery attempts
The customer or an authorised representative must be available to receive the order.
Where a courier cannot complete delivery because no one is available, the address is incorrect or access is refused, the courier may make another attempt or return the order to us.
Although the original standard delivery is free, the customer may be charged the reasonable cost of redelivery where the failed delivery resulted from incorrect information, unavailable recipients or denied access.
11. Inspection on delivery
Customers should inspect the parcel and product as soon as reasonably possible.
Where packaging is visibly damaged, the customer should note the damage with the delivery representative where possible and take clear photographs before opening the parcel.
Damage, missing items or incorrect products should be reported to us within 24 hours of delivery.
A late report does not remove any statutory rights the customer may have, but prompt reporting assists us in investigating courier damage.
12. Damaged, lost or incorrect deliveries
Where an order is lost in transit, materially damaged during delivery or delivered incorrectly, we will investigate the matter with the delivery provider.
Depending on the circumstances, we may arrange:
a. collection of the incorrect or damaged product;
b. repair;
c. replacement;
d. redelivery; or
e. a refund.
Customers may be asked to retain the product and packaging while the investigation is underway.
13. Risk during delivery
Goods remain at our risk until they have been delivered and accepted by the customer or the customer’s authorised representative.
Where the customer independently appoints and pays a carrier that was not offered or arranged by us, risk may pass in accordance with applicable law when the goods are handed to that carrier.
14. Collection
Collection is not currently available.
15. Delivery delays
We will take reasonable steps to notify customers of material delays.
A delay caused by a courier, severe weather, road closure, power interruption, strike, civil disturbance, supplier delay or similar event does not automatically entitle a customer to compensation.
Where delivery cannot be completed within a reasonable period, the customer may contact us to discuss a revised delivery date, suitable alternative or cancellation where permitted by law.
16. Contact us
For delivery assistance, please contact:
Email: thebeanbagspecialist@gmail.com
Telephone or WhatsApp: +27 0678251825
Please include the order number when contacting us.